Shipping and Refund Policy

At Motif, we take pride in ensuring a seamless buying experience for our valued customers, and that’s why we make it a priority to provide clear and concise information in our shipping and payment policy. Kindly review the following points attentively before checking out:

We only accept online payments.

Orders usually take from 7 to 14 business days to arrive.

Products can be returned within 15 days of delivery if it’s in its original condition.

You can keep up with every detail of your order manufacturing process through Whatsapp (201222699548)

If you have any further questions contact us through our mail: contact@motif-eg.com or through Whatsapp: 201222699548

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping and Refund Policy